I called in a panic for advice because our cat had eaten raisins and the only option given was to make an appointment to bring the cat in for blood work to see if she was in renal failure. I called back again because the cat had taken a turn for the worse and we were considering euthanizing her. I was told that the first at home appointment would be a week later! I received no empathy, no hints as to what to watch for. Unless you are willing to pay for expensive procedure do not phone for help.
Just love these guys! They always go out of the way to help. The customer service is second to none and the vet I saw (can't remember his name) was outstanding.
Keep up the good work